Pharmacy First

🤒🩹 Almost all pharmacies now offer the Pharmacy First service, giving advice and, if needed, NHS medicines to treat seven common health conditions – and all without the need for a GP appointment.

🗨️ Ask your local pharmacy for more information about this free NHS service.

Routine Requests For Appointments to be Submitted before 12pm

In order for us to effectively manage patient demand we ask that all routine requests are submitted on askmyGP in the morning before 12pm. The system will be switched off at 12pm and any patients requiring urgent clinical assistance are advised to telephone the surgery on 01476 850123 after that time. Since the arrival of additional clinical support, we are finding that we do not have to turn askmyGP off early very often, but you may find that there are occasions when we have no option to, to ensure that we can safely manage the requests from our patients.

The easiest way to order medication is to register for online ordering with SystmOnline, or by downloading the NHS app to your smartphone. Requests for items such as reports, fit notes, letters etc will continue to be handled under the usual Practice processes.

Thank you in advance for your understanding and cooperation as this will help us to manage our patients needs more efficiently.

Please click the logo below.

During your next visit to the GP surgery, speak to reception about accessing new entries to your GP health record on the NHS App.

View consultation notes, letters and test results at the touch of a button.

https://nhs.uk/helpmeapp

Here at St Peter's Hill Surgery we are dedicated to delivering excellence in healthcare, using safe and effective techniques that promote healthy living. We believe in empowering our patients to become healthier versions of themselves, through the excellent care provided by our staff.

We currently have around 15,000 patients registered with us

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

We exercise a zero tolerance policy

Any abuse, racism, discrimination or harassment towards our staff, GP's, nurses or other patients will not be tolerated at the first instance. Patients or their relatives that display any type of unacceptable behaviour, may be asked to leave the practice.

Would you recommend us to your Friends & Family?

Whatever your thoughts, we want to hear from you! Your comments and suggestions are always a great way of helping us continue to enhance the way we look after you. To complete the short anonymous survey, click on the link below or ask one of our Receptionists the next time you are visiting about the Friends & Family Test.

Friends & Family Test

Your communication needs

Do you have any specific communication needs? E.g. require an interpreter? Or you require communication verbally by telephone rather than letter? Would you prefer we contact you via a carer? Please do make sure you provide this information on the practice questionnaire that will accompany your registration form.

If English is not your first language and you struggle to communicate during your appointments at the surgery, please inform the receptionists when booking your next appointment and they will happily arrange for you to have a Language Line interpreter present over the phone (using a conference call method). This service is free of charge but we do require you to give us at least 48 hours notice if you require a translator.

Access & Parking

Unfortunately there is only limited parking at the front of the surgery. The closest public car park to us which is just a short walk up St Catherine's Road is a multi-storey car park on Welham St.

For our disabled patients, we are fully equipped with facilities including access ramps, wide doors, a lift to the first and second floors and disabled toilets.

Our CQC inspection report has been published and is available for you to view online. If you would like to read the report, click the link below.