The Practice is re-launching it's Patient Participation Group (PPG) and we would love you to get involved! Are you interested in supporting the Surgery and having your say? Perhaps you are keen to influence the development of local health services?
If so we want to hear from you!
WHAT IS THE ROLE OF THE PATIENT PARTICIPATION GROUP?
At its simplest, patient participation refers to patients who wish to take a more active interest in developing local healthcare services. The idea is for patients and staff to work together to share ideas to help patients to take more responsibility for their own health and help improve the services offered at the Practice. It gives patients a say in how services are
planned, developed and evaluated, by developing a good working relationship with the practice staff and GP's. The PPG will seek to improve communications through the practice website and Facebook page along with the use of notice boards and direct communications within the Practice.
MORE ABOUT WHAT A PPG CAN TRY TO DO
- Assist in communicating to patients how recent changes to NHS will affect services provided
- Let the practice staff know more about the level and standard of service they provide from a patient perspective
- Help the practice decide on overall service priorities
- Help patients understand more about their medical condition/problems including talks on individual topics, e.g. Diabetes and Heart Disease
- Help provide information on help available and support groups and networks
- Help improve the experience of attending the Surgery
WHO WILL BE ON THE PPG?
Initially the group will be set up by Julian Da Silva (Practice Manager) and any patient's who wishes to join the group will be welcome. This is flexible and can be adapted as the group gets more established and needs emerge.
WHAT THE PPG IS NOT ABOUT?
We will not deal with personal medical issues or individual patient complaints as there is already a well established procedure to deal with these.
HOW DO PATIENTS COMMUNICATE WITH THE PPG?
Our designated PPG email address is swlccg.sphppg@nhs.net so you can contact us electronically or you can call us or write to Julian Da Silva, Practice Manager at the practice address.
HOW WILL I GET FEEDBACK FROM THE PPG?
Information will be available on the practice website/Facebook page and if you provide us with your email address and mobile telephone number we will add you to our contact list and we will contact you by email or SMS message.
SO IT’S BACK TO YOU
The PPG will only work well if patients communicate with us. We already have ideas but we need your input.
PPG Sign Up form
Terms of Reference
PPG Ground Rules