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Routine Requests to be Submitted before 12pm 

In order for us to effectively manage patient demand we ask that all routine requests are submitted on askmyGP in the morning before 12pm. 

After 12 noon, your request will only be processed if it's considered medically urgent to be dealt with on the day.   Patient requests submitted after 12pm will be reviewed by a clinician and you will be advised to resubmit it the following day or contact 111 after 6.30pm if it’s not deemed an emergency.  The Urgent Treatment Centre at Grantham Hospital is also available 24 hours a day. The easiest way to order medication is to register for online ordering with SystmOnline, or by downloading the NHS app to your smartphone.  Requests for items such as reports, fit notes, letters etc will continue to be handled under the usual Practice processes.

Thank you in advance for your understanding and cooperation as this will help us to manage our patients needs more efficiently.

Please click the logo above.



Important Flu Vaccination Information

⚠️ Flu Jabs for Over 50's ⚠️
 

Earlier in the year the government announced that it planned to expand the national flu vaccination program to include people between the ages of 50 and 64. 

Like GP practices across the country we have been waiting for further information from NHS England on this campaign and how we can obtain additional vaccines to administer to patients. 

We are pleased to say that we now have this information and have been able to secure an additional supply of flu stock. To ensure that this group of patients are vaccinated as efficiently as possible, during such a busy period, we will be holding a large clinic on Saturday 12th December for this age group only. 

We urge you to book an appointment in this clinic if you are able as we will have very limited availability to offer this at any other time. The whole process from arriving at the Practice to receiving the vaccination is generally less than 5 minutes. 

To help us ensure that the clinic runs as smoothly as possible, and in order to protect both our patients and staff, there are some general instructions that we need to provide:

  • Please heed the instructions of the staff who are supervising the patient flow – they are there for your safety.  ‘Queue Marshals’ will be identifiable by hi-vis waistcoats
  • Access will be from the rear of the surgery, and queueing in the car park through 3 doorways.   This can be found opposite the cinema entrance on St Catherine’s Road.  The main surgery door will be for exiting the building only.  If you try and enter the building from the front you will be directed to the correct entrance
  • Attend on your own unless you need help from a carer.
  • Do not arrive early or late for your appointment time: we have allocated a strict number of patients per period to ensure that people are queueing for the minimum amount of time and social distancing is maintained.
  • Please wear a face covering. If you are exempt from wearing a mask, please be prepared to provide evidence of this.
  • We encourage you not to touch anything in the practice. Bring your own hand sanitiser to use should you wish to, but it will be available in the practice.
  • Please follow the instructions for queuing. The queue will be controlled to ensure social distancing. If you are in a wheelchair/mobility scooter or have very limited mobility, please contact the practice and the team will book you an appointment at an alternative time, as there will be 2/3 steps to navigate on the way in.   The Saturday clinic is NOT suitable for those with limited mobility.
  • If it is raining on the day, please come prepared with an umbrella as the queue will be outside for a period of time.
  • There will be no chairs available to sit while waiting and you will not be able to sit whilst having the vaccination (for infection control purposes). If you think you will struggle with this, please speak to the queue marshal on arrival.
  • The injection is given into the deltoid muscle which is at the top of the arm.  Please wear suitable clothing to enable the clinician to easily administer the injection e.g. a sleeveless top or T-shirt under your jacket/coat.  It is not always possible to roll long sleeves up high enough to get to the correct part of the arm. The photo shows how far up the arm we need to get.

    Position of injection site

    We do recognise that for many this will be the first time they have had a flu vaccination and that you may have questions regarding it. Please visit www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine which has lots of information regarding why you should have it, the possible side effects etc.

 

Please contact the surgery on askmyGP or telephone, to book an appointment on the 12th December.

 


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FACE TO FACE APPOINTMENTS

As per the continuing government guidelines, GP's have been instructed to remotely assess patients medical needs, either online or on the telephone initially.  Please don't be disappointed if you are not offered a face to face appointment, even if that is your preferred method of consultation.  We have been asked to only see those patients where it is clinically necessary.  This is for the on going safety of both our patients and healthcare staff.  Please be reassured that we are able to deal with the majority of medical queries without seeing you.  Contrary to recent concerns in the media about 'GP's being closed' and 'refusing to see patients', we are very much open but having to adapt our ways of working during the COVID-19 pandemic.  If you need to be seen following an assessment by our clinical team, you will be invited to come to the surgery.  Thank you for your continued understanding and support.


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Useful Contact Numbers

Here at St Peter's Hill Surgery we are dedicated to delivering excellence in healthcare, using safe and effective techniques that promote healthy living. We believe in empowering our patients to become healthier versions of themselves, through the excellent care provided by our staff. 

We currently have over 16,000 patients registered with us

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

We exercise a zero tolerance policy

Any abuse, racism, discrimination or harassment towards our staff, GP's, nurses or other patients will not be tolerated at the first instance.

Would you recommend us to your Friends & Family?

Whatever your thoughts, we want to hear from you! Your comments and suggestions are always a great way of helping us continue to enhance the way we look after you. To complete the short anonymous survey, click on the link below or ask one of our Receptionists the next time you are visiting about the Friends & Family Test.

Your communication needs

Do you have any specific communication needs? E.g. require an interpreter? Or you require communication verbally by telephone rather than letter?  Would you prefer we contact you via a carer? Please do make sure you provide this information on the practice questionnaire that will accompany your registration form. 
                         

LLL

If English is not your first language and you struggle to communicate during your appointments at the surgery, please inform the receptionists when booking your next appointment and they will happily arrange for you to have a Language Line interpreter present over the phone (using a conference call method). This service is free of charge but we do require you to give us at least 48 hours notice if you require a translator.

Access & Parking

Unfortunately there is only limited parking at the front of the surgery. The closest public car park to us which is just a short walk up St Catherine's Road is a multi-storey car park on Welham St.

For our disabled patients, we are fully equipped with facilities including access ramps, wide doors, a lift to the first and second floors and disabled toilets.   


Our CQC inspection report has now been published and is available for you to view online. If you would like to read the report, click the link below.

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(Site updated 27/11/2020)
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