The fastest way to get help from the surgery is by using askmyGP. You can put in a request for yourself, your child or someone you care for. Please submit your request as early as possible so that we have the time to deal with your query during working hours. We may only be able to deal with emergencies after 4pm so you might be asked to re-submit your request the following day or contact 111 after 6.30pm
We encourage the use of askmyGP as an alternative to calling the Reception team, for appointment requests or queries both regarding practice processes and medical advice.
To order medication please use your usual method of contact, whether that be by phone (during the Coronavirus pandemic) or via SystmOnline, or by downloading the NHS app to your smartphone
Please click the logo above.
FACE TO FACE APPOINTMENTS
As per the continuing government guidelines, GP's have been instructed to remotely assess patients medical needs, either online or on the telephone initially. Please don't be disappointed if you are not offered a face to face appointment, even if that is your preferred method of consultation. We have been asked to only see those patients where it is clinically necessary. This is for the on going safety of both our patients and healthcare staff. Please be reassured that we are able to deal with the majority of medical queries without seeing you. Contrary to recent concerns in the media about 'GP's being closed' and 'refusing to see patients', we are very much open but having to adapt our ways of working during the COVID-19 pandemic. If you need to be seen following an assessment by our clinical team, you will be invited to come to the surgery. Thank you for your continued understanding and support.
Here at St Peter's Hill Surgery we are dedicated to delivering excellence in healthcare, using safe and effective techniques that promote healthy living. We believe in empowering our patients to become healthier versions of themselves, through the excellent care provided by our staff.
We currently have over 16,000 patients registered with us
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening times and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
We exercise a zero tolerance policy
Any abuse, racism, discrimination or harassment towards our staff, GP's, nurses or other patients will not be tolerated at the first instance.
Would you recommend us to your Friends & Family?
Whatever your thoughts, we want to hear from you! Your comments and suggestions are always a great way of helping us continue to enhance the way we look after you. To complete the short anonymous survey, click on the link below or ask one of our Receptionists the next time you are visiting about the Friends & Family Test.
Your communication needs
Do you have any specific communication needs? E.g. require an interpreter? Or you require communication verbally by telephone rather than letter? Would you prefer we contact you via a carer? Please do make sure you provide this information on the practice questionnaire that will accompany your registration form.
If English is not your first language and you struggle to communicate during your appointments at the surgery, please inform the receptionists when booking your next appointment and they will happily arrange for you to have a Language Line interpreter present over the phone (using a conference call method). This service is free of charge but we do require you to give us at least 48 hours notice if you require a translator.
Access & Parking
Unfortunately there is only limited parking at the front of the surgery. The closest public car park to us which is just a short walk up St Catherine's Road is a multi-storey car park on Welham St.
For our disabled patients, we are fully equipped with facilities including access ramps, wide doors, a lift to the first and second floors and disabled toilets.
Our CQC inspection report has now been published and is available for you to view online. If you would like to read the report, click the link below.
(Site updated 09/07/2020)